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Shipping & delivery
What are my delivery options?
Where do you deliver to?
Will I be liable for duties, customs or taxes?
Payments, promotions & gift cards
What are my payment options?
Can I pay with Klarna?
Can I pay for an appointment with my gift card?
Return & refunds
How can I return or exchange my product?
How do I track my order?
Can I cancel or amend my order after purchase?
Can I place an order over the phone?
Why are your prices changing from the 1st of September?
Are your products vegan?
Where can I find the list of ingredients for a specific product?
How can I clear/empty my basket?
I have an issue with the website, what should I do?
How do I unsubscribe from the newsletter?
What is Match2Me?
How do I use Match2Me?
I'm still not sure about my matches after completing my Match2Me, what should I do?
Appointments & stores
What types of appointments do you offer?
Where are your Trinny London stores?
How do I use Zoom for my virtual appointment?
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