As the COVID-19 situation develops, we want to keep you updated on the enhanced measures we are taking at Trinny London to ensure the safety of our customers, employees and warehouse. Hygiene is a top priority and below you can find the extra measures we are taking due to the current situation.
Warehouse and Packing Orders
Our warehouse is open and strictly adhering to the guidelines of the UK Government and World Health Organisation. Enhanced cleaning measures are in place to ensure safety while orders are being packed in the warehouse, and all staff are provided with gloves and masks. Everyone in the warehouse is strictly following the WHO guidelines regarding self-isolation at any signs of illness. We are working closely with our warehouse and supply chain to ensure employee welfare is a priority.
Deliveries
Royal Mail and our other regular global couriers have stopped asking for signatures when delivering parcels to customers. In cases where a parcel does not fit through a letterbox, the courier will leave the item at the door, and will step aside after knocking to ensure there is a safe distance while you retrieve your parcel. However, items will not be left outside if no one is home.
Our warehouse and courier partners are informing us that typical delivery times are extended due to the impact of COVID-19 and increased social distancing with a lower staff ratio. This means your order may take a little longer than usual to arrive.
